CallRail Reviews

Here are the top 10 alternatives to CallRail:

1. Invoca: A leading provider of AI-powered conversation intelligence for marketing, sales, contact center, and customer experience teams.
2. CallTrackingMetrics: Offers seamless integration with business phone systems, optimizing the inbound lead response process.
3. Revenue.io: A sales engagement platform that helps businesses streamline their sales processes.
4. Salesloft: Provides a robust sales engagement platform, offering email tracking, dialer, and social selling capabilities.
5. Aircall: A cloud-based phone system designed for teams like customer support or sales teams.
6. RingCentral: An all-in-one phone, team messaging, and video conferencing solution.
7. Dialpad Ai Voice: Offers voice intelligence on business phone systems, contact center, and video conferencing.
8. Grasshopper: A virtual phone system designed for entrepreneurs, small businesses, and even medium-sized businesses.
9. Nextiva: A connected communication platform that helps businesses to streamline their communication and improve customer satisfaction.
10. Talkdesk: An enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity.

Each of these alternatives offers unique features and benefits, so it's important to consider specific business needs when choosing a call tracking solution.

To open an account on CallRail.com, follow these steps:

1. Visit the website and click on the "Start 14-Day Free Trial" button under the preferred account type.
2. Fill out the prompts with business contact info. No credit card is required at this stage.
3. Click the Account icon in the top left to open the My Account panel.
4. Select the Create Another Account button.
5. Follow the steps to name the account, select a plan, choose add-ons, and enter billing information.
6. At the end of the process, continue setting up the account by selecting actions from the list of Next Steps such as adding other users or creating tracking tools.

Remember, all new accounts start with a 14-day free trial period before the first billing cycle. A debit or credit card can be added as payment at any time before the end of the trial. The new account will be listed along with other accounts in the dropdown menu in the My Account Panel and in the Account Center dashboard. If the user who is creating and operating an account is not responsible for paying the bill, the Create New Account tool allows inviting someone who is not a CallRail user, such as a coworker or client, to enter card information for a new account.

You can contact CallRail's customer support in several ways. You can call them at 888-219-2787. Their support hours are Monday - Friday, 9 am - 9 pm EST. You can also submit a ticket for support. If you prefer to contact them via email, you can reach out to sales@callrail.com. Their physical address is 100 Peachtree St. NW Suite #2700, Atlanta, GA 30303. Please note that these details might have changed, so it's always a good idea to check their official website or help center for the most current information.

Yes, CallRail can be a great tool for your small business. It offers call tracking services that can help you understand the results of your marketing efforts across various channels. With CallRail, you can set up tracking numbers for each of your marketing efforts, which will forward to your main business number. This allows you to see detailed information about the marketing source for every call, helping you to spend smarter and get better returns on your marketing. It also provides features like built-in call handling and auto-responses to ensure you never miss a lead. Additionally, CallRail's Conversation Intelligence® can analyze every call to provide useful insights that can inform your next marketing campaign or refine your strategies. Many small businesses have found success using CallRail, and it integrates with popular small business software, making it a versatile tool for managing and improving your business's marketing efforts.

CallRail offers several pricing plans. The Call Tracking plan starts at $45/month plus additional usage, and includes features such as 5 local numbers, 250 local minutes, call & text tracking and attribution, and call recording and routing. The Call Tracking + Conversation Intelligence plan is priced at $85/month plus additional usage, and includes everything in the Call Tracking plan, plus call transcripts and keyword analysis. The Call Tracking + Form Tracking plan also costs $85/month plus additional usage, and includes form tracking and a custom form builder in addition to all the features of the Call Tracking plan. Lastly, the Call Tracking Complete plan costs $130/month plus additional usage, and includes all the features of the Call Tracking plan, plus call transcripts, keyword analysis, form tracking, and a custom form builder. All plans come with a 14-day free trial.

CallRail is a call tracking and analytics platform that is primarily used by businesses to track and analyze phone call interactions with their customers. Their popular products and services include Call Tracking, which lets you track calls, texts, forms, and chats as easily as you track clicks. This service provides the metrics you need to spend smarter on everything from paid search to print ads in one easy, powerful dashboard. Another popular feature is the Form Tracking to discover where leads found your business, whether they pick up the phone or fill out a quote request on your website. CallRail also offers personalized call routing, hold messaging, and other automations based on the campaign source. They also provide automatic conversation analysis and lead scoring to illuminate the patterns and needs of your highest-value customers. CallRail is top-rated by over 200,000 businesses and counting. They offer a free 14-day trial, with no credit card required.

Yes, you can use CallRail for your personal phone number. The concept of CallRail phone numbers is to create tracking phone numbers that forward to your existing phone number. You don’t need to worry about changing your current number. CallRail numbers are real phone numbers owned by CallRail that you use as tracking numbers for your personal or business phone number. These “tracking phone numbers” receive calls that are redirected to your current phone number. What’s great about CallRail is that you can add as many tracking numbers as you want. Just keep in mind, the tracking number is what captures all the data. Generally, you’ll first need to get the tracking script setup on your website. However, you don’t necessarily need the tracking script if you choose an offline tracking method used for things like postcards, business cards, or car wraps. You can also port a number you own into your CallRail account. Once the porting process is complete, your number will become a CallRail tracking number that you can use in your marketing campaigns to collect analytics. Porting your phone number into CallRail is free.

To cancel your CallRail account, follow these steps:

1. Sign in to your CallRail account.
2. Click the Account icon in the top left, then select Account Settings in the My Account panel.
3. Choose Details from the Account header on the left.
4. Scroll down to the bottom of the page and click the link that says I'd like to close this account.
5. From the dropdown menu that appears, select a reason for closing the account.
6. Click Confirmation to complete your account closure.

Please note that any administrator on your account is able to close your CallRail account at any time. When you close your account, it can be used until your billing period ends. You'll have the option to deactivate your tracking numbers immediately. If you choose this option, your phone numbers will be released, and they can't be recovered. If you keep your tracking numbers active through the end of your billing period, any additional usage will show on your regular monthly invoice. Once you cancel, your account will show as scheduled to close. You will receive a final invoice, which will include any accrued usage for minutes, numbers, text messages, or any activity charges not paid for prior to closing the account. If you decide to return to CallRail in the future, you can log into your account with your former username and password and enter your credit card information to reactivate your account. All of your former data will be available to you if you reactivate your account within 13 months of closing, though any tracking numbers will have been released.

Yes, you can cancel your account on CallRail at any time as they do not require long-term contracts. If you cancel, your phone numbers will be released at the end of your billing cycle and calls will no longer be routed to your business. Once your phone numbers are released, they cannot be recovered. To close your account, you need to sign in, click the Account icon in the top left, then select Account Settings in the My Account panel. Choose Details from the Account header on the left. Scroll down to the bottom of the page and click the link that says 'I'd like to close this account'. From the dropdown menu that appears, select a reason for closing the account. Please note that if you want to keep any tracking numbers, you will need to request to have these numbers ported out. This process can take 4 to 6 weeks to complete. During this time, do not deactivate your numbers or close your account until you have confirmed that the port has completed successfully. If you decide to return to CallRail in the future, you can log into your account with your former username and password and enter your credit card information to reactivate your account. All of your former data will be available to you if you reactivate your account within 13 months of closing, though any tracking numbers will have been released.